Refunds & Returns Policy
Products Purchased from Our Shop
Eligibility for Returns:
- Products must be in their original packaging, unused, and in the same condition as when purchased.
- Returns must be requested within 14 days of receiving the product.
Non-Returnable Items:
- Software, digital products, or services already delivered.
- Items damaged due to misuse or client negligence.
Refunds
Approved returns will be refunded using the original payment method. Shipping costs are non-refundable unless the product was received damaged or incorrect.
Services
IT Services, Repairs, and Upgrades: All completed repairs and services are final as outlined in our Repairs Policy. Refunds for services already performed are not available, even if the issue persists.
Website Design, Hosting, and Website Builder Services: Refunds may be considered if services have not commenced or are canceled within agreed timelines. Once work has started, the client is liable for payment for all completed work up to the cancellation date.
Damaged or Faulty Products
If a product arrives damaged or is found faulty on delivery, please contact us immediately at info@jhcomputing.co.za or 082 893 1018. We will provide instructions for return, replacement, or repair.
How to Request a Return or Refund
- Contact us via email or phone with your order details.
- Include a description of the product issue or reason for return.
- Follow our instructions for returning the item, if applicable.
Refund Timeline: Once a return or refund request is received, we aim to process it within 7–10 business days. Refunds will be issued via the original payment method once approved.
Contact
For questions or assistance regarding returns and refunds, please contact:
JH Computing
Phone: 082 893 1018
Email: info@jhcomputing.co.za