JH Computing

Repairs Policy

Finality of Repairs

All repairs carried out by JH Computing are considered final once completed. Once a device has been repaired and returned to the client, it is deemed to be in a functional state for the scope of the service provided.

Client Instructions and Scope of Work

If a client requests a specific repair or service (e.g., “repair the hard drive”), JH Computing will:

  • Assess the device and provide professional advice if we believe the issue may not align with the requested repair.
  • Proceed with the requested repair only after informing the client of our assessment.

Clients acknowledge that:

  • If the device issue persists after the requested repair, the client remains fully liable for payment of the completed repair before any additional work can be performed.
  • Additional or alternative repairs may be recommended, but payment for the initial service is non-refundable.

Liability for Work Performed

  • Even if JH Computing is unable to fully resolve the issue, any work performed on the device (diagnosis, labor, parts used) is billable.
  • All repair costs must be settled before the device can be returned or further repairs undertaken.
  • JH Computing is not responsible for subsequent issues unrelated to the completed repair, including pre-existing conditions or hardware limitations.

Consent

  • Understand the scope of the repair work to be performed.
  • Accept that repairs are final and payment is due for any completed work.
  • Acknowledge liability for payment even if the issue persists or cannot be fully resolved.

Device Collection and Responsibility

  • Clients are responsible for collecting devices promptly after repairs.
  • Devices not collected within 30 days may be subject to storage fees.
  • JH Computing is not liable for loss or damage after the device has been returned to the client.
  • Devices not collected within 60 days after repairs may be sold by JH Computing to cover storage costs, unless written arrangements are made with a member of JH Computing.

Contact

For any questions regarding this policy or a repair service, please contact us:

JH Computing
Phone: 082 893 1018
Email: info@jhcomputing.co.za

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