JH Computing

Website Terms and Conditions

1. General

JH Computing provides IT services, website hosting, domain registration, website design and builder services, and online platforms. By signing up for any website or hosting services, the client agrees to these Terms and Conditions in full. These terms form the full contractual agreement between JH Computing and the client unless explicitly agreed otherwise in writing.

2. Billing & Payments

  • Hosting services are billed monthly in advance unless otherwise agreed.
  • Payment must be made by the due date specified on the invoice.
  • If payment is not received within 5 days after the due date, hosting services will be suspended automatically until payment is made.
  • If no payment is received within 30 days, the account and all hosted data may be permanently deleted.
  • Clients remain liable for payment even if the issue persists or cannot be fully resolved.
  • Payments are accepted via Direct EFT unless otherwise agreed.

3. Service Suspension & Reactivation

  • Suspended services will be reactivated within 24 hours of full payment.
  • A R100 reconnection fee may apply after repeated suspensions.

4. Data & Backups

  • While server-level backups may be implemented, clients are responsible for maintaining their own website backups.
  • JH Computing is not liable for data loss due to non-payment, user error, hardware failure, or third-party incidents.

5. Content Restrictions

Hosting accounts must not be used to store or distribute:

  • Illegal content
  • Malware, viruses, or hacking tools
  • Spam or phishing content

Any such activity will result in immediate termination without refund.

6. Uptime & Availability

JH Computing aims for 99% uptime. However, unforeseen circumstances may cause downtime, including but not limited to power outages, internet failures, software or hardware issues, third-party service interruptions, or coding errors. JH Computing is not responsible for loss of income, revenue, orders, or any damages caused by downtime.

7. Support

  • Support is provided during business hours:
  • Monday to Friday: 08:00 – 17:00
  • Saturday: 09:00 – 12:00
  • Sundays and Public Holidays: Closed
  • Support is available via WhatsApp, email, or phone.
  • No guaranteed response or resolution times apply outside business hours.
  • Unless explicitly included in an active maintenance or support agreement, JH Computing does not provide ongoing monitoring, checking, or management of client websites, systems, order flows, or communications.
  • Clients are solely responsible for regularly reviewing and monitoring their website, including website functionality, incoming orders, contact form submissions, emails, and any other website-related activity.
  • Any issues, faults, delays, or irregularities must be reported to JH Computing as soon as they are identified.
  • If a client does not report an issue within a reasonable timeframe, JH Computing will assume that the website and related systems were operating correctly at the time.
  • JH Computing cannot be held liable for missed orders, delayed deliveries, additional costs, loss of income, or any other damages arising from issues that were not reported to us promptly.

8. Domain Registration

Domains registered through JH Computing remain the property of the client as long as the registration fee is paid in full for the respective year. Monthly split payments must be completed in full for ownership to be recognized. If a client cancels services before the domain is fully paid, transfer will not occur until payment is completed.

JH Computing is not liable for domain loss resulting from non-payment.

9. Contractual Agreement

Unless explicitly requested in writing by the client, no signed month-to-month contract will exist. By signing up for a website or hosting service, the client confirms and accepts that these Website Terms constitute the full contractual agreement.

10. Availability & Changes

These Website Terms are available 24 hours a day on our website and are provided during sign-up and in official email communications. JH Computing reserves the right to update these Terms at any time without prior notice. Clients are responsible for reviewing these Terms regularly; continued use of services constitutes acceptance of updates.

11. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of South African courts.

12. Contact Information

JH Computing
Phone: 082 893 1018
Email: info@jhcomputing.co.za

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